Shuttle transfers from/to Rome

Service Available from 1st April to 31st October 2025

Booking this service, the customer purchases one or more seats in a specific vehicle, and the transfer is shared with other passengers. The customer is aware that during the journey the shuttle can make some detours or stops to pick-up/drop-off some passengers and the need to change vehicles during the journey may occur.
Customers who book a shared shuttle service to/from Sorrento Peninsula (Sorrento, Piano di Sorrento, S.Agnello, Massa Lubrense, Vico Equense, Castellammare di Stabia and/or surrounding areas) or Positano, is aware that the shuttle could also make journeys through the Amalfi or Sorrento coast to allow all customers to use the service. In this case the pick-up / drop-off time may be anticipated or postponed with respect to the time of booking and the customer accepts these schedule changes. Any changes to the shuttle departure times will be communicated to the customer in due time. The client is advised to be present at the meeting point a few minutes before the scheduled time.

It is the customer’s responsibility to provide their mobile number, including international prefix, in order to be contacted in case of communications. If the customer does not have a mobile phone, it will be his responsibility to check for any changes that have occurred in the booking by contacting Enchanting Sorrento.

The “door to door” shuttle transfer is normally carried out with 8-seater minibuses but in some cases it can be done with a 13-seater or higher bus. Each passenger is allowed to bring 1 suitcase and one hand luggage.
In the event that the customer loses the shuttle due to delay or cancellation of flight or train, it will be re-routed to the next available shuttle. If there are no seats available on the subsequent shuttles, a private transfer will be offered to the client, where possible, with the consequent application of the price for this type of service with a surcharge of 10% for last minute transfers. If the customer does not accept the alternative service offered, the shuttle service will be considered No Show and must therefore be paid in full.

The carrier and its drivers will make every effort to ensure that all the vehicles arrive at their destination in good time, but specifies that in no case may Enchanting Sorrento be held responsible for any damage resulting from events and events not directly dependent on the will of the driver and/or occurred due to force majeure (eg heavy traffic, bad weather, sudden and unforeseen road signs, accidents, stops for law enforcement, compliance with rules imposed even temporarily by the competent authorities for safety of road users etc ….).